FAQ

This is our general FAQ section. You can find more product specific information within each different section.

Q: What is the process of ordering labels?
A: Please refer to our "How To Order" page. Once you have your artwork you can submit your artwork and info on-line using our Quote Request Form. Our sales rep will e-mail you an order estimate within 1 business day.

Q: How long after I e-mail Cruz should I expect a reply?
A: We will respond to your e-mail within 24 hours after receipt of your e-mail. In most cases, we respond within the same business day. If you do not hear from us in this time frame, please give us a call.

Q: What is your turnaround time?
A: We have a very fast turnaround time for all our labels. Please refer to each individual product page for more information. If you're in a real hurry, we also do expedite processing for an additional fee.

Q: What is your minimum?
A: We have very low minimums on all of our labels. Please ask your sales rep for more information.

Q: Do you match colors?
A: Yes. If you provide us with pantone color codes, we can match it in printed labels, rubber, pvc and hang tags. We can also dye yarns to match the colors you want in woven labels. But most of the time our 1,000 different shades of threads come very close to your desired colors.

Q: Can you design a label for my company?
A: Yes, please ask your sales rep about this.  We offer free design services for simple text set-up.

Q: Can I set up payment terms with your company?
A: No, due to the customized process and fast turnaround time, all balances are due before your product is shipped to you.

Q: What kind of artwork does Cruz accept?
A: We prefer vector artwork (.AI, .EPS, or .PDF). We can also work with high resolution JPG files or Photoshop files.

Visit Cruz Label For More Information.