- What is your minimum and turnaround time?
Our minimum is 300-500 pcs for woven labels and 500 pcs for all other labels and tags. Please note that as quantity increases, price per-label decreases. Lower quantities can be a lot more expensive overtime.
Turnaround Times (Expedite Option Available)*:
Woven labels: 5-7 business days for physical samples and 7-10 business days for production.
Printed labels: 9-12 business days for production
Heat Transfers and Hang Tags: 10-14 business days and maybe longer if you have customized attachments.
PVC, Silicone, Leather Labels: Sampling takes about 2.5 weeks and production takes about 3 weeks.
*Due to Covid-19, there may be unexpected delays beyond our control. For higher quantities, production may take longer. For expedite option, please ask your sales person about details.
- Can I have different sizes (i.e., XS, S, M, L) in the same label/tag order?
Yes! Unlike other companies that treat each size as a separate order, we accommodate size and color splits within your ordering quantity. There is a minimal charge per size and color variation, but this will not be considered a whole new order. Please talk to one of our sales reps to see how we can accommodate your needs.
- Do I get custom samples for free?
With every woven label order, we provide FREE custom samples of uncut, pre-production labels. We want to make sure you are happy with how your design translates into a woven material.
We also send you physical sample of silicone and PVC patches once you approved the digital mockup and mold fee is paid. This ensures that you know what you get in production.
For all other labels, physical sample is not necessary unless you have timeline and budget to accommodate sampling. Please make sure you print out the digital mockup to scale and review carefully every element before you approve for production. You can also order general samples for you to review material characteristics and quality.
- Can we have heat seal (iron-on) backing?
Yes, iron-on or heat adhesive woven patches can be applied to garments with a heat press or iron instead of sewing. Please ask one of our sales reps to send you samples for testing since the adhesive works differently on different fabrics.
- Do you match colors or existing labels?
Please use Pantone Solid Coated or Uncoated to reference your desired colors. We don’t guarantee a 100% match due to the differences in materials, but we come very, very close.
If you have an existing woven label you want us to replicate, just send the physical sample to us and we’ll send you a sample for you to compare. Please note replicating an existing woven label takes longer turnaround time and there may be subtle differences due to looming machine and digitizing differences.
- What is the difference between hot peel and cold peel?
There is no quality difference; only difference is in the method of application.
Hot peels can be peeled off while still hot while cold peel needs to be cooled off before peeling off the velum. Please consult your manufacturer for details and review our heat transfer application instruction.
- What is a mold fee?
There is no set up charge, but we have to make a mold for your three dimensional label. Mold charges depend on the size of your label and it typically starts at $150. The mold charge is for the service of making the mold into 3D CAD graphics and not the actual physical mold itself.
Molds are held for 12 months since your last order. As molds are recycled after 12 months, re-orders placed after 12 months incur another mold fee.
- How are PVC and Silicone labels different?
Both PVC and Silicone patches and labels belong to the rubber material category. They look almost identical in appearance but there are a few key differences:
1. Silicone is made with more environment-friendly chemical material than PVC.
2. Silicone has more elasticity and flexibility than PVC. PVC can be harder than Silicone.
3. Silicone is more expensive than PVC.
4. Silicone patches are more heat and cold resistant than PVC and more durable long term.
5. Silicone is more tolerant of ultraviolet light and ozone, thus better if your label will be used in outdoor products.
Also, the hardness of PVC patches can be adjusted if you specify in advance. The default hardness is soft and flexible where it can be sewn on to a product. Ask your sales rep for general samples to be sent to you so you can test them out on your garments.
Silicone labels tend to be softer and more flexible than PVC labels.
- Can I have special backing on PVC or Silicone labels?
Yes. While most rubber patches and labels we make are for sewing,, we can manufacture with a stick adhesive film or a velcro backing for an extra fee. However, this type of application might not be feasible for all products, so please ask a sales rep for assistance.
- What kind of custom attachments do you offer?
We can provide strings, pins, and grommets already attached. The most commonly requested attachments are safety pins, strings, cords, ball chains, security seals, etc. These attachments come in a variety of lengths, sizes, and styles, so talk to your sales rep about your needs.
- What type of paper hang tags do you offer?
We have variety of paper and thicknesses varied by the layers of 18pt card stock. As there are many variations and multiple ways hang tags can be produced, the best way is for you to send us your artwork and discuss your design and materials needs with your sales rep. You can also order our general samples to get a sense of different types of hang tags.